ePlans help and support

If your address is a valid municipal address, check that you’ve entered the correct information.

When you type in your address, start with the first few characters and wait for the dropdown menu to appear below and select your street name.

If you’re an applicant, you can delete drawings and documents only when the Prescreen Corrections task is available.

If you upload a drawing or document by mistake and need to have it deleted, submit a service request online or call 905-615-431.

You can download approved drawings from ePlans only if you’re the applicant.

If you’re not the applicant, but want access to approved drawings, you may need to submit a Freedom of Information request.

You can download or publish mark-ups only when the Applicant resubmit task is available.

If you can’t publish drawing mark-ups, it may be that the task is unavailable. Log into your ePlans account to check if the task is available.

To change an applicant on a project, review the instructions on how to revise, replace, transfer or cancel your building permit.

To change your email address, log into your ePlans account and go to your profile settings.

You can change your email address if it isn’t already used by another account.

If you forgot to upload items before completing your task, submit a service request online.

If you can’t upload information to your application, check if the following tasks are available:

• Applicant Upload
• Prescreen Corrections
• Applicant Resubmit

If you haven’t been assigned any of the tasks, you can’t upload any revised information as your application is being reviewed or with staff.

Once you receive an email from ePlans confirming you have been assigned a task, you can upload information to your application.

If you can’t input any applicant responses, check if the following tasks are available:

• Prescreen Corrections
• Applicant Resubmit

If you haven’t been assigned either of the tasks, you can’t respond to comments as your application is being reviewed or with staff.

If you can’t pay for your fee, check if the Fee Payment task is available.

If you haven’t been assigned the task, you will need to wait until you receive an email from ePlans confirming the fee amount and the task has been assigned.