File a claim

If you have suffered an injury or loss you believe the City may be responsible for, you can submit a report for the City to consider your claim.

For certain types of incidents, you need to place the City “on notice” and forward your claim to us within ten days of the incident.

To file a claim, complete a claim report form. The claim report must contain:

• Name, mailing address, and telephone number of the person making the claim
• Contact name, mailing address, email, and telephone number of the person submitting the claim if someone else is submitting the claim on your behalf
• The date, approximate time of the claim, and location (address or closest intersection)
• A brief description of what happened
• The name of any contractor involved (if applicable)
• Photos, invoices and any other relevant documentation in support of claim

Any payment as a result of property damage or bodily injury is contingent upon the City being found legally liable.

Submitting your claim

You must make your claim in writing by mail, email, fax, or in person.

By mail

Address your form to:

City of Mississauga
Risk Management Office
Attention: Risk Manager
300 City Centre Drive
Mississauga, On L5B 3C1

By email

Send your claim report to risk.management@mississauga.ca.

By fax

Send the form to 905-896-5267.

In person

At the City Clerk’s office, located on the second floor of 300 City Centre Drive. The office is open Monday to Friday from 8:30 a.m. to 4:30 p.m.

What happens next

We’ll acknowledge that we’ve received your claim. In most cases we’ll start an investigation into your claim and send you a response within four weeks. Please keep in mind that response times may be longer, depending on the complexity of your claim.

If you have questions about your claim, please contact us at 905-615-3922.