Due to the postal strike, delivery and receipt of mailed documents, payments, and notices may be delayed. Please use our online or in-person options. Read the news release and you can also contact us for help.
For example, you can report issues with heating and plumbing, water damage, pests or the cleanliness of the property.
Your personal information is kept confidential. However, if you don’t want to give your name, you can submit an anonymous complaint. If you submit an anonymous complaint, you won’t be able to follow up on the investigation as you won’t receive a service request number.
Once we receive a complaint, we’ll create a service request and assign it to an officer (City staff). The officer will investigate to confirm if the landlord or property manager is complying with building maintenance standards, such as:
The landlord or property manager must fix any building violations found by the officer.
An officer may contact you for more information if you provided your name with the report. If you submitted an anonymous complaint, you won’t be contacted by an officer.
Once you report an issue, you can use these tools to find out what the City is doing to solve the problem.
If you have questions, call 311 (905-615-4311 outside City limits). You can also email our customer service department.