Due to the postal strike, delivery and receipt of mailed documents, payments, and notices may be delayed. Please use our online or in-person options. Read the news release and you can also contact us for help.

Fire safety at home

There are three key areas to saving lives and your property when it comes to fire in your home:

  • Prevention
  • Detection
  • Escape

The following information will help you spot the dangers, make sure your fire alarm is adequate and aid your escape if fire occurs in your home.

Cooking

The most common type of a fire in your home is a kitchen fire. The leading cause of fires in the home is unattended cooking, so make sure you:

  • Stay in the kitchen and watch what you heat
  • Keep things that can burn, such as paper towels or tea towels, away from the stove
  • Turn pot and pan handles inward to avoid hot spills
  • Keep young children and pets away from the cooking area and, for added safety, cook on the back burners first

To extinguish a small grease or oil fire, always keep a lid and oven mitts nearby when you’re cooking to smother the fire. Carefully slide a lid over the pan to extinguish the flames and turn off the burner. Don’t move the pan and keep the lid on until the pan cools completely.

Never use flour or water, as it spreads flames. If there is a fire in the oven or microwave, keep the door closed and turn off the heat.

Lithium-ion batteries

Lithium-ion batteries power micro-mobility devices such as electric bikes, scooters, hoverboards and skateboards. They could also cause a fire in your home. These fires spread quickly and can be difficult to extinguish. Damaged or modified lithium-ion batteries are particularly dangerous.

Buy only certified lithium-ion batteries and micro-mobility devices. Look for a certification mark from an accredited testing laboratory, such as CSA, UL or ETL. These products meet industry standards and are safe to operate under normal circumstances.

Use only the device’s original charger and power cord, or a manufacturer-recommended or certified replacement. It is important to inspect all lithium-ion batteries regularly.

Do not charge lithium-ion batteries overnight or when you are not in the charging area. Charge your micro-mobility devices in a safe place and never block your way out.

Immediately stop charging your lithium-ion battery and call 911 if you notice fire, smoke or any of the following changes in your battery:

  • Leaking
  • Overheating
  • Strange odour
  • Damage or tampering
  • Change in shape or colour
  • Odd noises

Heating equipment

Keep anything that can burn at least three feet away from any heating equipment, such as a furnace, wood stove, fire place or space heater.

Electrical safety

Have a licensed electrical contractor make repairs or additions to your electrical system. Extension cords aren’t intended to be permanent wiring. Use a good quality power bar with its own circuit breaker. Don’t place cords under carpets or across doorways. Never overload circuits.

All major appliances, like a fridge or dryer, should be plugged directly into the wall outlet. Unplug any heat-producing appliances when not in use, for instance, space heaters, kettles and curling irons.

Always use light bulbs that match the recommended wattage on a light fixture. Never leave anything flammable hanging over a lamp shade, as that item can heat up quickly and turn into a big fire.

Cigarettes

If you smoke, smoke outside. Never smoke in bed or when you’re impaired by alcohol, medication or drugs. Use deep, sturdy ashtrays. Dispose of hot ashes properly. Wet them down or place them in a large tin can or sand. Never butt out in flower pots, especially those containing peat moss or mulch, which is highly combustible.

Don’t smoke in a house where portable medical oxygen is used. Keep oxygen cylinders at least five feet from a heat source, open flame or electrical device.

Never throw a cigarette from a balcony. The cigarette can start a fire.

Lighters and matches

Children have a natural curiosity about fire and are tempted to play with matches or lighters that are left within their reach. Keep matches and lighters away from children. Store them in elevated places, preferably in a locked cabinet. Teach children that matches and lighters are tools, not toys, and must only be used by adults.

If you have a child who plays with lighters and matches, or has set fires, please contact the Arson Prevention Program for Children.

Candles

Never leave candles unattended while they’re burning. Extinguish all candles when you leave a room or go to sleep. Use sturdy non-combustible candle holders and never leave candles where young children or pets could knock them over. Consider using battery-operated flameless candles instead, which can look, smell and feel like real candles.

Fire extinguishers

Install fire extinguishers where they’re visible and accessible, preferably near an exit and not within 10 feet of a potential source of a fire. Don’t store them in closets or under sinks. Only attempt to extinguish a fire if it’s small, it’s not spreading and it doesn’t pose a threat to you.

Make sure that everyone has evacuated and that someone has called 911. Never put the fire between yourself and your way out. Know when and how to operate your extinguisher.

Smoke alarms

The Ontario Fire Code requires a working smoke alarm on every level of a home and outside all sleeping areas. This includes single family, semi-detached, and townhomes, whether owner-occupied or rented.

Where to install smoke alarms:

  • On the ceiling near the centre of the room, hall or stairway
  • If you have a ceiling with a steep slope, on the high side of the room. If you have an ‘A’ frame ceiling, avoiding placing the smoke alarm at the peak.
  • At least three metres from a cooking appliance to avoid false alarms
  • Away from bathrooms, heating appliances, windows, or ceiling fans
  • On every level of the home, including the basement
  • Outside all sleeping areas, and for extra protection in every bedroom

Always follow the manufacturer’s instructions when installing smoke alarms.

How to maintain smoke alarms:

  • Test smoke alarms once a month by pushing the test button
  • Gently vacuum dust out of smoke alarms twice a year
  • Change batteries once a year and when you hear the low-battery warning beep
  • Replace the smoke alarm every 10 years

Accessible smoke alarms

People who are deaf or hard of hearing can use alert devices that connect to a smoke alarm, including:

  • Strobe lights that flash
  • A bed shaker that wakes you up
  • Devices that use a mix of loud, low-pitched sound

Visit the Canadian Hearing Association’s website for more information.

Who is responsible for smoke alarms

Homeowners must install and maintain smoke alarms on every level of their home and outside sleeping areas. Landlords must ensure their rental properties comply with the Ontario Fire Code.

Tenants can’t remove the batteries or tamper with smoke alarms. If you’re a tenant and don’t have the required number of smoke alarms, contact your landlord immediately.

Carbon monoxide alarms

A carbon monoxide (CO) alarm works like a smoke alarm. It beeps loudly when sensors detect CO, a poisonous gas that you can’t see, touch, or smell.

If your home has a fuel-burning appliance, a fireplace, or an attached garage, you must have a working CO alarm in the hallway or area around each sleeping area.

For extra protection, install CO alarms on every level of your home. Homeowners and landlords are responsible for installing and maintaining CO alarms.

Common sources of CO

The main sources of CO in your home are fuel-burning appliances such as:

  • Furnace
  • Water heater
  • Dryer
  • BBQ
  • Stove
  • Car
  • Blocked vents or chimney
  • Portable fuel-fired generator

You should have a trained, certified technician check your furnace, gas, stove, fireplace or fuel-burning appliances once a year.

Symptoms of CO poisoning

  • Headaches
  • Nausea
  • Dizziness
  • Burning eyes
  • Confusion
  • Drowsiness
  • Loss of consciousness

If you have symptoms of carbon monoxide poisoning, immediately move everyone in your home outside and then call 911.

Monitored home alarm systems

If you’re installing a burglary system that’ll be monitored, it’s recommended to get a smoke and fire sensor added to the system. If a fire occurs while you’re away from your home, the alarm will be raised.

Sprinkler systems

Home fire safety sprinklers are affordable and easily installed in new homes. When home fire sprinklers are used with working smoke alarms, your chances of surviving a fire are greatly increased.

Fire escape plan for houses

The best way to assure that you and those in your home do the correct things in an emergency is to have an escape plan and practice it with the entire family:

  • Make a fire escape plan with at least two ways of escaping every room, if possible
  • Make sure that all of your exits are always kept clear and easy to use
  • Determine who will be responsible for helping young children, older adults or anyone else that may need assistance
  • Choose a meeting place outside, a safe distance from the home where everyone should meet
  • If you must escape through smoke, stay low under the smoke as heat and toxic gases rise, then crawl out to the nearest safe exit
  • Remember that when you’re escaping, touch the door with your hand first (not the door knob) to see if it’s hot. If it is, do not open it and find another way out.
  • Close doors behind you as you leave to stop the smoke and fire from spreading, but don’t lock them
  • Once you’re out of a fire, stay out. Never go back into a burning building for anything.
  • Don’t try to save possessions, just go directly to your meeting place outside and call 911

Fire escape plan for condos

If there is a fire in your unit, you should follow these steps to safety:

  • Tell everyone to leave immediately
  • Close doors behind you. Don’t lock.
  • Pull the fire alarm on your floor and yell ‘fire, fire, fire!’
  • Leave the building using the nearest safe exit or exit stairway
  • Call the fire department on 911 when you’re safe
  • Meet firefighters at the front entrance and tell them where the fire is

The smoke alarm in your unit isn’t connected to the building fire alarm system; it only notifies you if there’s a fire in your unit.

Most of the time the best thing to do in a fire is leave the building as soon as possible. In some cases, however, you may not be able to leave and you may have to stay in your unit. In either case, you must act quickly.

No matter what your decision, you must protect yourself from smoke. If you encounter smoke or fire conditions call 911 immediately.

If you decide to leave the building

Check the door to your unit. If smoke is entering from around the door, don’t open it. Protect yourself from smoke inside your unit. Use duct tape to seal cracks around the door and place wet towels at the bottom. Seal vents or air ducts the same way.

If there is no smoke, feel the door for heat and if there’s none, brace yourself and open the door a little. If you see smoke or feel heat, close the door quickly to protect yourself.

If the corridor is clear, take your keys, lock your door and go to the nearest safe stairway. Don’t use the elevators and never go on the roof.

Open the nearest stairway door carefully. If there is no smoke, use the stairway to leave the building. If there is smoke, don’t enter. Close the door. Go to another stairway and open the door carefully. If there is no smoke here, use the stairway to leave the building. If there is smoke, don’t enter.

If there are other stairways, try them. If there aren’t other stairways, return to your apartment and protect yourself from smoke.

When you’re inside the stairway, if you find smoke on your way down the stairs, leave that stairway as soon as you can. In some buildings, some doors leading from the stairways may be locked but at least every five floors the doors will not lock so you can leave the stairway.

Use another stairway if it’s clear of smoke. If you can’t use another stairway, return to your unit if you can or go into a smoke-free corridor and bang loudly on a unit door until you find a place to take shelter and call 911.

If you remain in your unit

You must protect yourself from smoke. Stay in your unit until you’re rescued or until you’re told to leave. This may take a long time.

Call 911 and advise them where you’re and what the conditions are like in your unit. Tell them that you’ll call back if conditions change.

Keep smoke from entering your unit. Use duct tape to seal cracks around the door and place wet towels at the bottom. Seal vents or air ducts the same way.

If smoke enters your unit, phone the fire department on 911 and tell them where you are, then move toward the balcony if safe. Close doors behind you and be sure to bring a phone with you so you can update 911 if conditions change.

If you don’t have a balcony, go to the most smoke-free room, close the door and seal it with duct tape and towels. Open the window for fresh air.

Show your rescuers where you are by hanging a sheet from the window or balcony. Keep low to the floor where the air is cleaner. If your building is equipped with a voice communication system, listen for instructions that may be given.

Condo residents with disabilities or mobility challenges

If you have a disability or mobility challenge that would prevent you from evacuating the building on your own, contact the building management team as soon as possible. Ensure that they record your needs in the building’s Fire Safety Plan under ‘Persons Requiring Assistance.’